NO. I do not offer refunds. Due to the custom nature of photographic products, all sales are final once an order has been submitted for production.

Refunds will not be issued based on personal preferences regarding posing, facial expressions, blemishes, appearance, outfits, hair styles, photographic style, editing, cropping, composition, or design.

If an order contains an incorrect item, production error, or damaged/defective product, please contact me promptly. I will work with the professional lab to have the affected product corrected or replaced at no additional cost.

If an error was made by the photographer in fulfilling the order, the order will be corrected or replaced as appropriate.

Digital images and other electronically delivered products are non-refundable once delivered.

By placing an order, the customer acknowledges and accepts the photographer's established photographic and editing style and understands that dissatisfaction based solely on personal preference does not constitute a product defect.

Refunds or replacements are provided only when there is an error in fulfillment or a physical defect with the delivered product, and at the photographer’s discretion.

RETAKES & REPLACEMENT PRINTS

Students who would like a new photograph may participate in the school's scheduled Retake Day. The photograph taken on Retake Day will replace the student's original photograph for school-use purposes.

A retake does not automatically qualify an existing print order for complimentary replacement.

Complimentary reprints will be provided when there is a photographer or lab error, including significant technical issues with the photograph, printing defects, incorrect cropping, or another issue that makes the delivered product materially different from what was ordered.

Complimentary reprints are not provided for matters of personal preference or circumstances outside the photographer's control. This includes, but is not limited to, dissatisfaction with facial expression, blemishes, hairstyle, clothing, jewelry, accessories, grooming, or changes in appearance made after the original Picture Day.

Students are welcome to have a new photograph taken on Retake Day for these reasons; however, replacement prints from the new photograph must be purchased separately.

PLEASE CONTACT PHOTOGRAPHER DIRECTLY IF YOU ARE REQUESTING COMPLIMENTARY PRINT REPLACEMENTS.

COMPLIMENTARY REPLACEMENT PRINTS MUST BE APPROVED BY THE PHOTOGRAPHER.

If a complimentary reprint is approved, the original printed photographs must be returned before replacement prints will be issued.

Determination of whether an image or print qualifies for complimentary replacement will be made based on the nature of the issue and this policy.

Names & Spelling:

Names will be printed as provided on the order form. If a name is misspelled due to an error by the photographer, the affected item will be reprinted at no charge. The photographer is not responsible for errors resulting from incorrect, incomplete, unclear, or illegible information provided on the order form. The photographer reserves the right to make the final determination as to the source of the error and whether a complimentary replacement is warranted.